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jeff_ferzoco
jeff_ferzoco
Contributor ⭐️
March 9, 2017
New Idea

Bi-directional syncing of activities on timeline

  • March 9, 2017
  • 31 replies
  • 522 views
Timeline activity syncing is a great feature, but having the activities already in SF synced to the Timeline would make it even more useful. We'd love to have all the emails/calls/meetings sent to customers from the whole company gathered in one place – not just the ones entered directly into the Timeline. 

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      rakesh_lingala
      Helper ⭐️⭐️⭐️
      March 19, 2020

      Hello Everyone!

      Happy to announce that your request has been considered and included as part of v6.10 release (Jan).  Gainsight now syncs Activities from the Event and Task Salesforce objects into Timeline. This means if a customer is switching systems, they can bring historic data into Timeline. And, if other cross-functional teams use Salesforce Activities to capture touchpoints, these can be displayed in Timeline to avoid users going back and forth between multiple systems.

      You can find the relevant information in our v6.10 Release Notes.

      Thanks for posting!

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