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britton_walker
Helper ⭐️
November 21, 2017
New Idea

Bionic Rules Included in Snapshots

  • November 21, 2017
  • 9 replies
  • 85 views
Can we have Bionic rules included in the Gainsight Snapshots?

I just downloaded a snapshot of our instance of Gainsight and realized bionic rules are not included in the report. Ever since bionic rules were created, we have slowly been transitioning our rules over. Now about half our rules are bionic, and without them the snapshot is much less usable than it was.

    9 replies

    marcelo
    Helper ⭐️
    November 21, 2017
    Britton, sorry for derailing the conversation, but what do you use the Gainsight Snapshot for?

    I Would love to be able to do migrations or restore configurations from these but it seems like it is not an option (unless I'm missing something), so I was wondering what other people were using them for.
    britton_walker
    Helper ⭐️
    November 21, 2017
    It's a valid question. We are restructuring our organization and client base before the end of the year. I downloaded the snapshot as an easily accessible list of all rules, outreaches, and power lists to review which ones will need to be updated.

    Honestly, this is the first time we've used the snapshot. I wanted to make Gainsight aware of the oversight, so other customers will be able to make more use out of it, especially since custom rules will be deprecated eventually.
    darkknight
    Expert ⭐️
    December 20, 2017
    +1  I was surprised Bionic Rules weren't included when I ran a snapshot.  

    This document may want to be updated to make that distinction:  https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Gainsight_...
    Jeff Kirkpatrick
    jitin_mehndiratta
    Helper ⭐️⭐️⭐️
    January 9, 2018
    Hi Britton,

    Thanks for bringing this up. This is definitely on our backlog. Timelines are not yet known.
    I will keep you updated on the same.

    Thanks,
    Jitin
    samantha_braastad
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 2, 2018
    This has recently became an issue for us. We need to review the schedule of all our running rules as we are seeing delays due to the large volume of rules running in the morning. Knowing when every rule is scheduled to evaluate and prioritize these adjustments is much needed. 
    darkknight
    Expert ⭐️
    March 2, 2018
    There are things that should be taken into account anytime new features are released.

    How does it need to be worked into the snapshot capability (especially if it is supplanting previous functionality) and how does it need to work into the org to org migration are the top 2.
    Jeff Kirkpatrick
    darkknight
    Expert ⭐️
    June 12, 2018
    This reply was created from a merged topic originally titled Does anyone know if there is a way to report out on Bionic Rules?.

    This older question related to reporting on custom rules is flagged as "Answered" so i'm posting a new question related to reporting on Bionic rules.

    Does anyone know if there is a way to report on Bionic rules in lieu of having the ability in Config Snapshot?
    Jeff Kirkpatrick
    sai_ram
    Expert ⭐️⭐️
    June 12, 2018
    Hi All, I've merged this request with previous posts.
    sarah_couch
    Contributor ⭐️⭐️⭐️⭐️
    June 12, 2018
    This reply was created from a merged topic originally titled Is there a way to report on the rules in the rules engine?.

    I need to create a comprehensive report on active rules in the rules engine including what actions will result in the rule running and when the rule is scheduled. Is there a way to create such a report? I think I have to do this manually but would love it if that was not the case.