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Ashton
Ashton
Contributor ⭐️⭐️⭐️⭐️
June 16, 2025
New Idea

Boolean Is Not Filter Logic

Related products:PX Analytics
  • June 16, 2025
  • 1 reply
  • 39 views

Currently in Gainsight PX we are unable to cleanly search for when a boolean value is NULL or True simultaneously. We can only filter for “is”, “is set” or “is not set” and these 3 options are missing the joint option of NULL & T/F.

My workaround has been to do <boolean is True> OR <boolean is not set>. This gives me what I want which is <boolean is not False>. But this is failing in some areas as it does not properly handle the OR logic between these two populations. 

Request: add the ability to filter for “is not ____” and let users choose T/F.

 

Possibly similar to this enhancement for Gainsight CS: 

 

    1 reply

    rschlette
    rschlette
    Expert ⭐️
    June 17, 2025

    I agree that this would be a valuable upgrade to PX filtering. In CS, we can set EQUALS or NOT EQUALS, choose a value, and then there’s an additional checkbox that allows us to choose whether null values will be considered. 

     

    As a result, we can decide whether we want the filter to consider only set values, or if nulls are evaluated as well. This flexibility comes in very handy.

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