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anirbandutta
Expert ⭐️
February 14, 2023
Released

Bringing in Product Documentation results into the Community

Related products:CS Other Features
  • February 14, 2023
  • 8 replies
  • 148 views

The Community Search does a good job serving Discussions and Ideas around our features.

It also serves relevant courses on Gainsight university.

While we announce availability of Documentation per Release and a brief summary of what it contains, the big thing missing currently is serving up the formal Documentation around the features.

 

Bring in relevant Gainsight documentation resources for Customers right where they are looking for.

Thanks @neelam_mukherjee for the mockup

 

8 replies

Uzma Gani
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 15, 2023

Hi @neelam_mukherjee,@anirbandutta, It’s a brilliant idea 😎. It will play an important role in giving the customers in-detailed knowledge of their respective product modules. Thanks & Regards.

anirbandutta
Expert ⭐️
February 15, 2023

@alizee, thx to a valid point raised by you in the past. 

It's an opportunity for engagement
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
February 15, 2023

@anirbandutta Thank you.

And when I meant search: it was both Google Search and in-community search. The new release community content is higher in Google search results than the support site (plus cross-site linking etc. never hurts) so this will help us reach them from Google search (until Google search indexes the new content.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
anirbandutta
Expert ⭐️
February 15, 2023

@anirbandutta Thank you.

And when I meant search: it was both Google Search and in-community search. The new release community content is higher in Google search results than the support site (plus cross-site linking etc. never hurts) so this will help us reach them from Google search (until Google search indexes the new content.

Ah… that’s a great point: Community Federated search stepping in before Google search picks up!

It's an opportunity for engagement
anirbandutta
Expert ⭐️
March 2, 2023
No Status→Acknowledged
It's an opportunity for engagement
anirbandutta
Expert ⭐️
June 28, 2023
Acknowledged→IN DEVELOPMENT
It's an opportunity for engagement
anirbandutta
Expert ⭐️
July 5, 2023
IN DEVELOPMENT→Implemented
It's an opportunity for engagement
anirbandutta
Expert ⭐️
July 5, 2023

 

It's an opportunity for engagement