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Contributor ⭐️⭐️
November 20, 2018
New Idea

Business Day Conditional Wait

  • November 20, 2018
  • 20 replies
  • 591 views
We recently ran an email campaign and it would have been great to have the conditional wait allow the option to only take an action based on a business day rule, as opposed to a calendar day rule.

Is there a workaround for this using other actions in Journey Orchestrator?

    20 replies

    PavanCh
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    October 27, 2021

    Thanks for sharing the usecase.

    We have added the ability to configure and use Business hours as a new feature enhancement to conditional wait in JO programs product backlog. This will be prioritised for implementation accordingly. 

    mark_deegan
    Contributor ⭐️⭐️⭐️
    October 27, 2021

    This is a great idea, I cant even count the number of times a customer has requested this of us. 

    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    December 20, 2021

    Thanks for sharing the usecase.

    We have added the ability to configure and use Business hours as a new feature enhancement to conditional wait in JO programs product backlog. This will be prioritised for implementation accordingly. 

    Great to hear. What’s the timeline? 

    If I may add, we need to be able to configure weekends for different locations too (i.e. the Middle East) and not just have the Western weekend considered:

    • Thursday/Friday
    • Friday/Saturday
    • Saturday/Sunday

    Are the options required, and ideally, it needs to look at country data to decide when to send.

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    anirbandutta
    Expert ⭐️
    December 21, 2021

    Let me check with Pavan and share back here if we have more idea on the timeline.

    It's an opportunity for engagement
    PavanCh
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    January 17, 2022

    @alizee , 

    The general idea is to leave the allowed days configurable to the admin at a program level. This would allow the admin to set any day of a week as off day(s).

    For the initial implementation, the applicable timezone would be as configured by the admin. This is still high on priority in planning.

    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 17, 2022

    @alizee , 

    The general idea is to leave the allowed days configurable to the admin at a program level. This would allow the admin to set any day of a week as off day(s).

    Awesome, that’s perfect to enable true globalization/localization capabilities. 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    Contributor ⭐️⭐️
    February 9, 2022

    Is this still under consideration? 

    PavanCh
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    May 11, 2022

    @adil.malik ,

    This is very high in priority on the JO roadmap, let us please have some upvotes on the topic to definitely bump it up further in priority.

    ml2019
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 10, 2023

    We desperately need this! Upvoted and shared

    anirbandutta
    Expert ⭐️
    May 24, 2023
    Idea merged into:

    All the votes from this idea have been transferred.
    It's an opportunity for engagement