C360 Sections: Need ability to pull reports onto Related List from different Sources

Forum|Forum|10 years ago
October 27, 2015
19 replies
228 views

I appear to have to create a separate C360 section for each Object Source from which I want to display reports.

Some of my data exists in similar, but separate, MDA objects. I want to be able to pull a report from one MDA object (Omni Data-Prod) and another report from a different object (User Adoption) and appear as Related List in the same C360 section but I don't appear to be able to do that.

Discovery

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dan_ahrens

Expert ⭐️⭐️⭐️

@jitin_mehndiratta @venky_reddy_k - would love to get your inputs on this use case.

VP of Customer Success at Forcepoint

meenal_shukla

Gainsight Employee ⭐️⭐️

This is a fair ask and I have my customer Allocadia asking for the same enhancement. Do we have a date in mind on when this will be available? Seems like we have had this request since 4 years ago. Use case: They have support cases in Zendesk object and now in Salesforce Cases. They want the ability to see historical cases and view the current cases in the same section. They can’t do that because the source objects are different.

Outplay. Outwit. Outlast.

darkknightAuthor

Expert ⭐️

@venky_reddy_k @sai_ram can someone look into this please? The current design of C360 is so limiting.

Jeff Kirkpatrick

jean.nairon

Expert ⭐️

@darkknight - there’s a couple other ideas that I have posted that would make this feature more usable as well for your use case. Hopefully more functionality for related lists come soon.

Jean

darkknightAuthor

Expert ⭐️

@minh_phan this is becoming a bigger challenge for us as more teams are moving into Gainsight. Can you please comment on whether something like this is on the roadmap for SFDC Edition?

Jeff Kirkpatrick