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Sean_Hebert
Contributor ⭐️⭐️⭐️⭐️
June 22, 2022
New Idea

Calendar Widget set contacts with email domain of GS instance as internal

  • June 22, 2022
  • 1 reply
  • 78 views

We have a number of colleagues that are listed in the Person object and associated to a dummy Company. When these colleagues and external customers appear in a calendar meeting and you click add activity the widget is identifying them as external and setting the company to the dummy and ignoring the actual external customers on the meeting. Can the widget ignore those Persons where the email domain matches that of our GS Instance domain. If our instance is XYZ.gainsightcloud.com and the Person record has an email of JSmith@XYZ.com. It would set that user to internal and ignore it when selecting the Company or allow a drop down and let the user select which company they want if there is potentially more than one. Right now it is prepopulated and you can’t change it.

    1 reply

    nburke
    Helper ⭐️
    April 15, 2024

    This is happening to us too, and sometimes it returns nothing for the company or relationship.  We add ourselves to our company accounts as we have to access their sites directly and add ourselves as people which affects the timeline activity calendar widget.

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