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Gainsight Employee ⭐️
August 26, 2020
New Idea

Can we allow calculated field in Email template to be used in Email Assist.

  • August 26, 2020
  • 12 replies
  • 221 views

Hello Team,

Currently, we are not able to use calculated field in the Email template to be used in Email Assist.

Can we provide that.

 

Thanks & Regards,

Srikanth

12 replies

ssamarth
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 22, 2023

Hi @Molly.McQ 

Are you facing any challenge for selecting a calculated field in token mapping in Email Assist ?

This seems to have got fixed sometime back. If you find any issues pls do raise a support ticket.

 

Molly.McQ
Helper ⭐️
September 22, 2023

@ssamarth, unfortunately, support just confirmed that formula/calculated field tokens are not supported in email assist. 

Scientia potentia est