Skip to main content
Gainsight Employee ⭐️
December 14, 2020
Discovery

Can we get a notification/alert when a scheduled program did not work as expected.

Related products:CS Journey Orchestrator
  • December 14, 2020
  • 3 replies
  • 73 views

Hello Team,

 

Can we get a notification/alert when a scheduled program did not work as expected.

This would help customer to look for an alternate option.

 

Thanks & Regards,

Srikanth

3 replies

nitisha_rathi
Expert ⭐️⭐️
December 17, 2020

I completely agree. This is one of the top priorities for us.

bhavik.shah
Contributor ⭐️⭐️⭐️
July 30, 2021

Having this feature would be extremely useful.

carolyndibuono
Contributor ⭐️⭐️⭐️⭐️
October 26, 2023

Our company sends out a weekly email to all of our partners with updates about their accounts. This program was failing for weeks because of an error with a linked report, but I didn’t catch it until one of our partners notified me about it.

 

Notifications on JO programs would be extremely helpful in use cases like this where I am expecting a program to send out emails every week and then no participants get pulled in.