Skip to main content
Gainsight Employee ⭐️
April 27, 2020
New Idea

Can we un-check "Add Reply-To in Bcc" in Email assist for customers on their request

Related products:CS Plugins
  • April 27, 2020
  • 4 replies
  • 197 views

Hi Team,

Can we un-check "Add Reply-To in Bcc" in Email assist for customers on their request as they do not want to do manually every time.

Thanks & Regards,

Srikanth

    4 replies

    LauraThereseC
    Contributor ⭐️⭐️
    April 27, 2020

    This would be a fantastic change 

    ashleyunity
    Contributor ⭐️⭐️⭐️
    April 27, 2020

    I originally requested this change because we answer emails in a separate inbox management system. 

    There are two ways to automatically BCC email addresses in Gainsight:
    1. Via the Email Configuration menu (which sends emails to our team email address)
    2. Via Email Assist, through the ‘Add Reply-to in Bcc’ option

    Customers like us who use a different inbox management solution don’t need to add the CSM/CSA in bcc because a copy of that email is automatically tracked in our 3rd party inbox solution. Given the volume of emails sent via Email Assist on a regular basis (at least 10 per day) it is both unsustainable and error-prone to leave this setting checked by default. We would much prefer to control this setting from the Email Configuration menu as well.
     

    Expert ⭐️
    May 7, 2020

    Hello All,

    We are consolidating all the email related requests, and we will soon update about the availability.

    Ester.Memoli
    Helper ⭐️
    July 31, 2023

    Hello, is this option not available yet?