Skip to main content
alb
alb
Contributor ⭐️⭐️⭐️⭐️
May 4, 2020
Open

Capture Screen Resolution, Browser Size, Device Type, OS of Users

Related products:PX Analytics
  • May 4, 2020
  • 7 replies
  • 575 views

Hi folks, I’ve been asked for this capability weekly by our product and design teams for what seems like months now.  I don’t understand why PX can track browser type, but you don’t bother to track screen resolution, browser frame size, device type, nor OS while you’re at it.

 

Imagine how nice it would be to limit visibility of a guide or dialogue to someone who has their window size too small or is on a particular device?  Or the ability to adjust guides based on resolution?  Not to mention being able to report on what your user base has for set up so we can better design our products.

 

We don’t want to install (yet another) product to track just this.  Please help!

      7 replies

      JayS
      JayS
      Helper ⭐️
      April 25, 2022

      This is exactly why I came to the community today! We have an engagement that users cannot close because of screen resolution. Would be great to to exactly what @alb mentions; limit visibility based on settings that prevent the engagement from displaying properly.

      Just noticed this is from a year ago. Any movement/decision by Gainsight on it, @Umakanth?

      Jay Sherwood
      anirbandutta
      anirbandutta
      Expert ⭐️
      April 26, 2022

      @Chandu , @skalle on your radars

      It's an opportunity for engagement
      twhite
      Contributor ⭐️
      June 28, 2022

      Did this make it onto a roadmap yet?  

       

        danifm2001
        Contributor ⭐️
        July 4, 2022

        Yes. Gainsight can’t render UI based on the browser resolution.This needs to be fixed. Is there a defect for the same?  

          twhite
          Contributor ⭐️
          September 12, 2022

          Asking again on this.  Is this being considered and if so, when?

           

            JayS
            JayS
            Helper ⭐️
            September 12, 2022

            Hi @jmobley. copying you in on this thread. Several of us are hoping this is already on the PX roadmap, and if not, can it be added?

            Thank you.

            Jay

            Jay Sherwood
              mmarques
              mmarques
              Helper ⭐️⭐️
              September 26, 2022

              It would be great if Gainsight could automatically shift the location of a tooltip or dialog - or resize it - if the “next” button and close button would be off screen. We ran into this issue.

                Terms & ConditionsAccessibility statement