As a PX
admin
I want to
add CC-based data as User Attributes...
Some Examples:
- Registration Date
- Last activity date
- Rank
- Total Posts
- Total Answers
In order to
leverage it for both Engagements and Analytics
- Audience criteria for Engagements
- Does or does not have a community account
- has or has not been recently active (in-app re-engagement campaigns)
- User segmentation based on rank or activity
- Cohort analysis for Analytics
- Usage / Sentiment / Behavior of
- those with community account vs without
- by rank
- activity levels
- Usage / Sentiment / Behavior of
Without having to
configure automations or create tons of extra fields in other systems.
Current work around with the Salesforce integrations (both CC + PX) requires creating fields and formulas to get the data from the community member object to the contact so that it can be pulled into PX.
As a CC
admin
I want all the same things, but for Segments and personalization on the community.
- PX data to update profile fields
- PX data to enable/disable custom roles
Ideal Solution
Something like the PX Salesforce integration where you map the fields and push/pull of data.