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darkknight
Expert ⭐️
June 8, 2018
New Idea

Change Management log to identify what changes have been made and by whom

  • June 8, 2018
  • 10 replies
  • 238 views
This was originally its own idea post but inadvertently got merged into another one that is only a small part of an overall need, so reposting. 

As our organization increases adoption of the tool and we have multiple operations team members working inside of Gainsight, there needs to be a mechanism for tracking changes that were made and by whom - both at the administration level and the user level.  As of now any changes have to be tracked manually - if at all.

This is a crucial, core need for admins.

A nice addition to this would be the ability to receive a daily or weekly digest of all administrative changes that occurred.

    10 replies

    sai_ram
    Expert ⭐️⭐️
    June 8, 2018
    Hi Jeff, 

    Capturing Audit Information for Bionic Rules is definitely on our roadmap. Timelines are not known yet. I will keep you updated on the same.

    Redirecting this to our Product team. 

    Thanks for posting!
    colettegoode
    Contributor ⭐️⭐️⭐️
    June 8, 2018
    + 1 to this - as our Gainsight usage continues to grow this is crucial to be able to track changes.
    sagan_sherlin
    Helper ⭐️⭐️
    June 8, 2018
    +1 - Ran into an issue the other day needing to know who made a change, as it was neither of the ADMINs! 
    manmeet_dosanjh
    Helper ⭐️
    June 8, 2018
    +1 to this request! 
    brandy_guillory
    Contributor ⭐️⭐️⭐️
    June 8, 2018
    +1
    spencer_engel
    Expert ⭐️
    April 9, 2020

    Any update on this? It’s been dormant for a year but is still pretty heavily requested by our admins.

    rakesh
    Gainsight Employee ⭐️
    Lets put your data to work!
    April 15, 2020

    @spencer_engel it is on the product roadmap. Let's discuss this in one of our sync ups. 

    sagan_sherlin
    Helper ⭐️⭐️
    August 24, 2021

    I know it’s been a year, but this is still something that is greatly needed/wanted.  If there is an update somewhere else, my bad.  Just revisiting old posts!  Thanks!

    bradley
    Expert ⭐️
    October 20, 2021

    @Cornelia or @rakesh did this fall off the map?

    darkknight
    Expert ⭐️
    October 21, 2021

    Karl told me at my very first Pulse in 2015 (at a customer advisory group meeting where I first raised this concern) that this was on its way.

    Cut to 2021…. 

     

    Jeff Kirkpatrick