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New Idea

Change report message "Data is not available at this time"

Related products:CS Reports
  • August 11, 2025
  • 2 replies
  • 19 views

sarahmiracle
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The report message users see when no data exists for a report is misleading. Users tend to think the message refers to a bug or an issue with the report; instead, it usually results from no data existing for the given filters.

I’d like to change the “Data is not available at this time” message to something more meaningful for a user that educates them on why data is not “available.”

Maybe something like:

No data is available for your current view. This may be due to your settings, selections, or the absence of matching data.

2 replies

dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • August 11, 2025

This is such a not good look… especially if we’re sending reports externally.

As it stands, we have to exclude external recipients if they would receive a chart with no data, so if one of their charts would show no data, they don’t get anything in an email they might normally expect to see. 😔

Posted this earlier (re: dynamic content).


benwanless
  • Contributor ⭐️⭐️⭐️⭐️
  • August 25, 2025

Great Improvement on the current placeholder message!

 

I recently had a similar thought. If I wanted to troubleshoot and provide/grant access, the current message gives my no clue where to start.