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hardik_mota
Helper ⭐️
January 23, 2019
Discovery

Change "single" select to "multi" select drop-down list

Related products:CS Rules Engine
  • January 23, 2019
  • 9 replies
  • 683 views
Hi Team,

One of my customer (katerina) from the company (Retail Solutions) is looking to have a drop-down field in Data Management that needs to change from single select to multi-select yet it keeps saying that it has dependencies in Central Provisioning object – there were a couple that have removed yet she still keeps getting that message.
SS : https://cl.ly/580a287aca7c

Question: If there is another way to change this field to multiselect without deleting the field from all reports/rules?

Currently, it is not possible to change from single picklist to mutli-picklist. The UI, Report, and objects are set read the specific picklist type, also type is enforced when setting up categories (droplists).



Also, rule engine will not be able to set multi-picklist properly. It won't append values if we need it to, it would wipe out multiple values if selected and override it with the source value you push.

Can we consider this one as Enhancement request ?

    9 replies

    samantha_braastad
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 14, 2019
    We have run into both of these issues as well and would love to see it enhanced.

    pgeorge
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    July 2, 2019
    Hi Hardik,

    Thank you for your feedback.

    We have been making a note of all the enhancements to be made to Picklist fields and will be working on resolving this as well. Will keep you posted on updates.

    Thanks

    Preethi

    imran1184
    Contributor ⭐️⭐️⭐️
    December 2, 2019

    Hello Hardik,

    I have a little similar case with me where Customer has created and dropdown list and when tries to edit it from C360 section, It just allow him to edit the string (name) not the dropdown fields. Not sure on that.

    hardik_mota
    Helper ⭐️
    April 22, 2020

    Hi Team,

     

    I wanted to know ETA on this feature and also if there is an alternative in the meantime ? Because on e of the customer have data in the field which we don’t want to lose.

     

    Best,

    Hardik

    Hardik
    hardik_mota
    Helper ⭐️
    March 3, 2021

    Hi @pgeorge !

    Any update on the ETA for the feature? I’ve got another customer where we are noticing the same error even after removing the dependent values from the company object. May I know what can be an alternative, in this case, to change it to multi-select picklist? 

     

    Error: 

    This dropdown list category is used in the following object: Company

    SS1: https://share.getcloudapp.com/v1uNBLQE

    SS2: https://share.getcloudapp.com/v1uNBLQE

     

    Best,

    Hardik

    Hardik
    pgeorge
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    March 3, 2021

    Hi @hardik_mota 

    We have added this as a part of our Long term roadmap. Currently, due to our technical limitations, we do not have a timeline yet.

    @ssamarth will be able to provide you with timelines once they are set.

    Thank you

    Preethi

    hardik_mota
    Helper ⭐️
    March 5, 2021

    Hi @preethm & @ssamarth !

     

    Thanks for the reply. In the meantime, Can we make something clearer in the UI to make that show that dropdown fields can’t be changed to multi select in the configuration UI. 

     

    Best,

    Hardik

    Hardik
    jenlpro
    Helper ⭐️
    February 17, 2023

    We have a request right now to do this for a custom object we use to track customer ROI called Value Cases… we want to our team to be able to select multiple products which contributed to the ROI. Right now, we have a single-select field so they can only select the primary product. This would be amazing to have!

    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 22, 2023
    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.