Skip to main content
New Idea

Changing AI Models

Related products:CS Other Features
  • April 2, 2026
  • 1 reply
  • 10 views

scott_496fa0
Gainsight Employee ⭐️
Forum|alt.badge.img+6

Some customers have restrictions on which AI providers their organization is allowed to use. Today there is no ability for a customer to select which AI model provider powers the AI features in their instance. If we could create an administrative setting that allows customers to choose which AI models power their instance it would open up more adoption opportunities. As of today some customers cannot use our AI features since they may not be approved to use OpenAI.

1 reply

Ritika Jindal
  • Gainsight Employee ⭐️⭐️
  • April 29, 2026

@scott_496fa0  can you give examples of customers who cant use open ai and the models they are asking for ?