Hi Team,
Submitting this idea at request of a customer. It appears we do not have the ability to replace the canned/predefined Gainsight templates in the email template library with customer specific ones.
This is the need and use case – they have various products and business units and want to drive a harmonized experienced across the lifecycle with standard email templates to align to customer branding guidelines. They would like users and super users to have a standard library to start with when creating business/product/relationship specific templates for their teams – ie Welcome email. Today this does not seem possible.