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LPortalupi
Helper ⭐️
January 20, 2021
Released

Clarify that you need to be a group member to reply to a post

Related products:CC Groups
  • January 20, 2021
  • 15 replies
  • 207 views

I recently submitted a support ticket for something we thought was a bug but is expected behavior.

A ‘reply’ window does not show under new topics posted in public groups unless you are already a member of that group.

But the community member didn’t know that she had to be a member to reply.

When posts in groups are surfaced in Recently Active & elsewhere outside of their group, a community member would not understand why they don’t see a reply option.

As is, it’s a bit misleading, as people see the text: “Be the first to reply!” but then there is no way to do so (if they haven’t joined the group yet). 

I’d love to have an option to customize this text or otherwise make it clear that joining the group will result in a visible reply window. 

For example:

Be the first to reply! (Note: To reply, you’ll need to be a member of the group where it was posted!)

15 replies

xiaoyu-shen
Helper ⭐️⭐️
October 1, 2021

  Hey all, I’m happy to announce that this idea has been delivered. :rocket:

How it works

When a registered user creates or replies to a topic in a public group, they will become a group member if they are not already.

When a registered user creates a topic in a public group, they will become a group member if they are not already.
When a registered user replies to a topic in a public group, they will become a group member if they are not already.

 

Note: this doesn’t apply to users with moderator, community manager and admin roles.

  • The banner will not be shown to them.
  • They are able to reply to topics and create topics without becoming members in public groups (just like in Control).
xiaoyu-shen
Helper ⭐️⭐️
October 1, 2021
Updated idea statusOpen→Delivered
Kseniya
Contributor ⭐️⭐️⭐️
October 1, 2021

This is awesome! Thank you @Marion Frecaut and @xiaoyu-shen! :heart_eyes:  

DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
October 1, 2021

@marissa.piazza @alfonsmr some good news for you and the C2C team!

@xiaoyu-shen, great to see this delivered!

FYI: I am no longer active in this community
marissa.piazza
Contributor ⭐️⭐️⭐️
October 1, 2021

That is great news @DannyPancratz! Thanks for letting us know!