I have a customer that had a few failures to send to participants part of an AO because of an empty token. After fixing the the token, the participants were picked up in the next AO run as expected.
The problem is we cannot clear the original error from the log and unable to delete the participants, this is working as expected per L2.
As the customer grows the participants part of the of campaign it will become increasingly difficult to find the right contacts to fix.
The trash can next to the failed participant is also misleading as hovering over it shows as remove participant when really it just knocks them off.
New Idea
Clear AO Failure Logs
- john_apple
- jordan_cook
- jean.nairon
- jake_ellis
- matthew_lind
- heather_hansen
- spencer_engel
- ablnsj
- lori_dinardo
- sainyam_sandhu
- liam_nicholls
- curtis_6604aa
- gunjanm
- andreammelde
- Jef Vanlaer
- tammy_c
- Kate
- bradley
- kendall.roberson
- nicole.stanford
- coryedwards
- Jamie10smith
- mumali
- twildeck
- sarahmiracle
- romihache
- carolyndibuono
- rho_ran_experian
- kelly.nissl
- alizee
- Molly.McQ
- jrich
- yaslongoria
- Jack_Darley
- chiggitt
- bnopel
- sean.berg
- JessicaV
- simonechen
- stevepost
- Veronica.Moore
- tmillican
- joshua.greenberg
- bfoleyHS
- ajprince
- joshrg
- birkelzack
- joshmanuel
- tkapshey
- catarinacardoso
- JRey
- Becki
- JillBriggs
- alliheller
- elyna.k
- andyh
- anitat
- CristianaF
- Rebecca Finney
- Catyguerrant
- DStreet
- CatherineP
- Pascal Van Huffel
This enhancement request is asking that we become able to delete the errors using the trash can once the error is cleared and the mailing has taken place. As the mailings happen, the log is getting longer and longer. Our ability to clear the corrected errors will allow us to act on any new error quicker.
Hi,
Thanks for sharing. We will try to address it in the short term roadmap.
Thanks
Abhishek S
Thanks for sharing. We will try to address it in the short term roadmap.
Thanks
Abhishek S
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