Close CTA Rule Does Allow Status to be set when Include in Identifiers is Enabled
As an admin we need to be able to close CTAs for data cleanliness. Example, an account Churns and we want to make sure that all open CTAs are closed out to Closed Lost. When the Close CTA rule include in identifiers is selected - the Status is not selectable even though the hover over help does not indicate that Status should be excluded. The default close CTA status is Closed Won, which is not true for the example provided as we would select Closed Lost.
Not sure why we could not allow Call To Action Status All Defaults are not selectable options .Note it is not an option that is denoted in the hover over help as non-selectable when ‘Include in identifiers’ is selected.
I could foresee potential issue with CTA Type specific statuses - All statuses should be available to be selected.
This is similar to this post from years ago:
Who agrees that admins should be able to properly status closed CTAs via Bionic Rules when designating CTAs by IDs?