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angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
January 12, 2024
New Idea

Cockpit Email Assist to allow re-sizing images

Related products:CS Cockpit & Playbooks
  • January 12, 2024
  • 3 replies
  • 65 views

End users are unable to re-size images in the cockpit using email assist.  It seems all images are formatted for the full width of the email, which makes things like a small logo or header huge, and there is no ability to shrink the images.

The only work-around we have found is to create blank email templates with the correctly formatted images instead of having end user select Add Email from the CTA.

Can the ability to click and drag to re-size images be available to the end user access of cockpit email assist?

3 replies

Contributor ⭐️
January 16, 2024

It would be SO helpful! I hope it gets implemented soon.

Contributor ⭐️
January 16, 2024

This workaround is somewhat time consuming and I’m not a big fan.  I hope this feature gets released soon.

Gainsight Employee ⭐️
February 4, 2026

Hi Team,

Our CSM’s compose their own email content while sending the emails in the Group Send or on from P360 page but while uploading the image, It is covering the entire space in the email content and doesn’t have an option to update the properties. It’s hard to create a templates for every email they want to send with an image.

​@ssamarth Could you please review this scenario & enhance the image token properties in Email Assist, P360, Group Send Email compose page without creating the Email Template.

​ CC : ​@sjacobi123

 

Surendra Sairam K