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New Idea

Code block formatting support in Customer Communities posts

Related products:CC Customization
  • June 12, 2026
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Our community is primarily developers working with SDKs, hardware, and CLI tooling. A significant proportion of posts involve sharing code snippets, terminal output, config files, and error messages, and I’d like to request markdown fenced code block support in the post and reply editor, specifically:

  • Triple-backtick fencing (```) to create a code block
  • Optional language identifier for syntax highlighting (e.g. ```python, ```bash)
  • Single-backtick inline code formatting
  • Monospace font rendering inside blocks
  • A copy-to-clipboard button on rendered code blocks

I know you can do this with WYSIWYG editor buttons, but devs like to be able to use the backtick option. They do it instinctively these days.

Without this, members often paste raw unformatted code (hard to read, easy to misread), or they use the backticks anyway and it just doesn’t get changed into a code block.

This is standard functionality in developer community platforms (Discourse, Stack Overflow, GitHub Discussions) and would meaningfully improve the quality of technical support interactions in communities serving a developer audience.