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Gainsight Employee ⭐️
October 3, 2019
Released

Columns do not sort in Person section of C360

Related products:CS C360 & R360 & P360
  • October 3, 2019
  • 8 replies
  • 125 views
We cannot see Person section in C360 in a sorted order and even we cannot sort manually

    8 replies

    lyne_therien
    Helper ⭐️
    November 22, 2019

    We created a Person section in our C360 and we are surprised that we cannot sort the columns by clicking on the column title. In fact, there does not seem to be a way to identify a sort.

     

    This should be available to make this section more usable. Thanks!

    sai_ram
    Expert ⭐️⭐️
    December 6, 2019

    @lyne_therien Thanks for bringing this up, we have added this to our product backlog. I will update you once we consider this.

    HollySimmons
    Helper ⭐️
    July 23, 2020

    @sai_ram out of interest what is the current order it goes by? (and is there any update on this request)

    Gainsight Employee ⭐️
    June 16, 2022

    Hi Team,

    One of the customer has requested for this feature. Do we have any update on this one? Thanks!

    spencer_engel
    Expert ⭐️
    January 21, 2025

    Can’t believe this has been open for 5 years and still no progress. This feels like a very easy fix that would be pretty high impact for orgs like ours that use the Person section. 

     

    We want to use the Person section because of the inline editing ability it gives us in the C360, but the fact that we can’t do something as simple as sort contacts A-Z by name, let alone have sticky filters (only show “Active” Person records for example) is hindering us. These should be easy wins that help achieve parity with C360 related lists.

    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 22, 2025

    Can’t believe this has been open for 5 years and still no progress. This feels like a very easy fix that would be pretty high impact for orgs like ours that use the Person section. 

     

    100%. Having to search by name/email to find individual users isn’t efficient. Nor is paging through tab by tab. This should absolutely be an easy win!

    Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
    pgeorge
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    August 18, 2026

    This idea has been released as a part of the Person Section revamp. The fields can be sorted now. Thank you for the feedback and helping us improve the experience

    pgeorge
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    August 18, 2026
    Updated idea statusNew IdeaReleased