Community Event Data in Gainsight Connector
The current Gainsight Community Connector is missing crucial event data. We cannot easily see event registrations or attendance in Gainsight CS, which are key indicators of customer engagement and health. This forces us to use manual, inefficient workarounds like CSV imports or custom API integrations, wasting valuable time and resources.
This enhancement would provide out-of-the-box data objects for events, registrations, and attendance, allowing us to:
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Improve CSM Efficiency: Give CSMs a single, real-time view of customer event engagement.
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Drive Proactive Engagement: Trigger automated workflows (e.g., Journey Orchestrator programs) based on who registers or attends an event.
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Enable Deeper Insights: Easily build reports to measure event ROI and correlate event participation with customer health metrics.
Proposed Solution
We request that the Gainsight Community Connector be updated to include the following data objects and fields, all of which should be mapped to the Gainsight Person and Company objects:
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Events:
Event Name,Type,Date,URL,Event Platform -
Event Registrations:
Person ID,Company ID,Event ID,Registration Date. -
Event Attendance:
Person ID,Company ID,Event ID,Attendance Status(Attended/No Show).
This enhancement would streamline our processes, reduce operational overhead, and empower our teams to more effectively use event data to drive customer success.