Conditional survey steps
Background: We’d like to track additional data for negative user sentiment. In this case, my goal is to make PX show users a step with a free textbox only if their NPS rating was 1-4. If the user clicks 5 or above, they'd like to show a step that says 'Thank you for your feedback!'.
Target flow:
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Step 1: Rating survey; user clicks rating
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Step 2: If user chose 1-4, show a textbox asking for feedback on negative experience. If user chose 5-10, skip this step
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Step 3: Thank user for feedback
Problem: We believe that if the rating selection and feedback box (steps 1 and 2) are combined into the same step, users will change their answers when they see the label above the feedback box ask them why they gave a negative response. Because of this, PX’s dynamic label offering does not solve the problem.
Request: Create multi-step surveys that show users different steps based on their ratings.