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Fabuhamdan
Contributor ⭐️
April 8, 2025
New Idea

Conditional Visibility for Article Sections Based on User Permissions

Related products:CC Knowledge Base
  • April 8, 2025
  • 0 replies
  • 20 views

Enable article creators to add hidden or permission-based sections within a single knowledge base article. For example:

  • A general content section visible to all users

  • A “Partner Notes” section only visible to logged-in partners

  • An “Internal Notes” section only visible to internal users/staff

Why it matters:
This allows for more efficient content management by consolidating related information in one article while still controlling visibility. It reduces duplication and ensures users only see what’s relevant to them.