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Contributor ⭐️
August 4, 2026
New Idea

Configurable Activity Type for Gong / Staircase Integration

Related products:CS Data Management & IntegrationsCS Timeline & Activity Tracking
  • August 4, 2026
  • 0 replies
  • 14 views

We need a way to configure the default Timeline Activity Type (e.g., mapping to a custom type like "Virtual Meeting") for engagements imported via the new Gong / Staircase AI integration.

  • Current Behavior: Calls synced through the new Gong / Staircase integration automatically default to the standard "Meeting" Activity Type in Timeline. There is currently no setting to change the default.

  • Previous Behavior: The previous Gong / Gainsight integration allowed admins to explicitly define which Activity Type imported Gong calls should map to upon creation.

Lumping all engagements into a generic "Meeting" type prevents us from accurately tracking and segmenting CSM touchpoints (e.g., differentiating between In-Person Meetings, Phone Calls, and Virtual Meetings). Our leadership team relies on accurate activity breakdown reporting to evaluate customer engagement channels.