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Configure Journey Orchestrator JO programs to skip weekends

Related products:None
  • July 19, 2021
  • 15 replies
  • 488 views

sarahmiracle
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While workarounds exist, they are not ideal and have limitations. Journey Orchestrator would be greatly improved if a baked-in ability on the feature existed that allowed you to skip weekends for time periods (conditional waits, static timers, etc).

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15 replies

sai_ram
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  • Expert ⭐️⭐️
  • July 21, 2021

@sarahmiracle Thank you for sharing your request here, we are redesigning the JO, hope this will be addressed. 

I am redirecting this to the product team for more visibility. @All,please up-vote here to increase the priority.


mindym
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  • Contributor ⭐️⭐️⭐️⭐️
  • September 17, 2021

Another vote and some more context: not only are these workarounds not great, they also don’t work universally. In a survey program, you only have the option to wait x days for the reminder. You can’t use calculated fields there. I would love to be able to configure “wait x BUSINESS days” in addition to skip sending on weekends.


  • Helper ⭐️⭐️⭐️
  • September 23, 2021

Hello All,
We are considering providing date based conditional wait, timer and schedules. We will keep you posted about the updates.


gunjanm
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  • Expert ⭐️
  • April 29, 2022

@chethana any updates on this in terms of timing?


anirbandutta
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  • Expert ⭐️
  • May 4, 2022

Chethana moved on. @PavanCh would you be able to share some plans here?


PavanCh
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  • Gainsight Employee ⭐️
  • May 4, 2022

Hi,

Happy to share that enhancements to conditional wait to support ‘Day of week’ logic tied to a user / participant’s timezone is part of our near term roadmap. (for later this year)

This would allow admins to configure conditional wait to optionally skip counting ‘Off days’ in a week. The off days can be the same for all participants entering the conditional wait, or be based on the participant’s local timezone.


zdsiegert
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  • Helper ⭐️
  • October 27, 2022

@PavanCh any update on this as we approach end of year?  Looking to send emails only on business days regardless of the exact days in the conditional wait rule


anirbandutta
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  • Expert ⭐️
  • May 24, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

anirbandutta
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  • Expert ⭐️
  • May 24, 2023

@PavanCh any update on this as we approach end of year?  Looking to send emails only on business days regardless of the exact days in the conditional wait rule

@PavanCh could you share an update on this thread pl?


anirbandutta
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  • Expert ⭐️
  • May 29, 2023

@vmallya - could you share an update here?

cc @PavanCh, @Cornelia  


sacha
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • July 4, 2023

Bump, any updates?


vmallya
  • Gainsight Employee ⭐️
  • July 7, 2023

We understand that this feature has been a long-awaited and acknowledged a year ago. While we are working towards the release of our new redesigned advanced programs, we aim to prioritise its development and make it available soon - I will share an update in October.

 


vmallya
  • Gainsight Employee ⭐️
  • November 30, 2023
AcknowledgedPlanned

bfoleyHS
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  • Contributor ⭐️⭐️⭐️⭐️
  • February 9, 2024

Any updates on when this in planned for?


vmallya
  • Gainsight Employee ⭐️
  • February 12, 2024
New IdeaReleased