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sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
July 19, 2021
Released

Configure Journey Orchestrator JO programs to skip weekends

  • July 19, 2021
  • 15 replies
  • 533 views

While workarounds exist, they are not ideal and have limitations. Journey Orchestrator would be greatly improved if a baked-in ability on the feature existed that allowed you to skip weekends for time periods (conditional waits, static timers, etc).

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15 replies

sai_ram
Expert ⭐️⭐️
July 21, 2021

@sarahmiracle Thank you for sharing your request here, we are redesigning the JO, hope this will be addressed. 

I am redirecting this to the product team for more visibility. @All,please up-vote here to increase the priority.

mindym
Contributor ⭐️⭐️⭐️⭐️
September 17, 2021

Another vote and some more context: not only are these workarounds not great, they also don’t work universally. In a survey program, you only have the option to wait x days for the reminder. You can’t use calculated fields there. I would love to be able to configure “wait x BUSINESS days” in addition to skip sending on weekends.

Expert ⭐️
September 23, 2021

Hello All,
We are considering providing date based conditional wait, timer and schedules. We will keep you posted about the updates.

gunjanm
Expert ⭐️
April 29, 2022

@chethana any updates on this in terms of timing?

Gunjan
anirbandutta
Expert ⭐️
May 4, 2022

Chethana moved on. @PavanCh would you be able to share some plans here?

It's an opportunity for engagement
PavanCh
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 4, 2022

Hi,

Happy to share that enhancements to conditional wait to support ‘Day of week’ logic tied to a user / participant’s timezone is part of our near term roadmap. (for later this year)

This would allow admins to configure conditional wait to optionally skip counting ‘Off days’ in a week. The off days can be the same for all participants entering the conditional wait, or be based on the participant’s local timezone.

zdsiegert
Helper ⭐️
October 27, 2022

@PavanCh any update on this as we approach end of year?  Looking to send emails only on business days regardless of the exact days in the conditional wait rule

anirbandutta
Expert ⭐️
May 24, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
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anirbandutta
Expert ⭐️
May 24, 2023

@PavanCh any update on this as we approach end of year?  Looking to send emails only on business days regardless of the exact days in the conditional wait rule

@PavanCh could you share an update on this thread pl?

It's an opportunity for engagement
anirbandutta
Expert ⭐️
May 29, 2023

@vmallya - could you share an update here?

cc @PavanCh, @Cornelia  

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