Copilot chat widget in the future?
Are there plans to make Copilot a chat-like widget within the platform, instead of needing to navigate to a separate page?
Imagine this - you’re in Gainsight, on a dashboard or in your Home, and you want a quick insight on an account. You click the copilot icon in the lower-right corner, pop open a copilot chat window, type in, “When was customer ABC’s last EBR?” and get an immediate response.
No switching pages. No context switching. All seamless.
Many other platforms are starting to take this approach with their copilot functionality. Also, it would increase user adoption + usage as it would always be available on whatever page they are on.
Right now, as a basic user, if you don’t know about copilot, you will likely not use it because you rarely need to navigate to the lefthand menu bar