Copilot created email tasks not functioning in cockpit CTAs
Issue Details: Email Task "Validate Email" Button Non-Functional When Task Created via Copilot without playbook
Upn checking we have identified that The "Validate Email" button in Gainsight's Cockpit requires the Email task to be linked to either a Playbook task or a Gainsight Task template (which holds the email configuration From, Reply-To, Subject, Body template). When an Email-type task is created via the API/ Co pilot without a Playbook, the cs_task record has no GainsightTaskId or PlaybookTaskId populated, so the validation logic throws this error.
This workflow is misleading a major gap. When Copilot creates these tasks, they appear as email tasks with a "Validate Email" button, but this does not reflect the actual process. Since this workflow will be heavily used, I suggest updating it so users can genuinely validate and send the email from the task itself. This would better match user expectations, log the activity, and fully complete the intended workflow.
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