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KimStocks
Helper ⭐️
Nov 4, 2026 3:33 PM UTC
New Idea

Copilot Prompt Library - Admin Suggestions - Allow Categorization

Related products:CS AI Copilot

Gainsight Copilot organizes its out-of-the-box suggested prompts into categories, but administrators cannot categorize custom admin-suggested prompts. As more custom prompts are added, it becomes difficult for users to quickly find relevant prompts.

Proposed Enhancement:
Allow administrators to assign categories to custom Copilot prompts, using existing Gainsight categories or creating new ones. Ideally, admin-suggested prompts would appear alongside Gainsight's native prompts within the same categorized interface.

Business Value:
This would improve prompt discoverability, provide a more consistent user experience, and encourage greater Copilot adoption by making it easier for CSMs to find prompts relevant to their workflows.

1 reply

KimStocks
KimStocksAuthor
Helper ⭐️
Nov 4, 2026 5:04 PM UTC

Also would be nice to allow users to categorize in the “My Prompts” section as well. 

 

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