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tom_gerth
Gainsight Employee ⭐️⭐️
September 9, 2016
New Idea

Create CTAs in the Mobile App

  • September 9, 2016
  • 19 replies
  • 274 views
Hey guys,

I'm posting this on behalf of a customer who mentioned that she thought it would be good if users could create CTAs from the mobile app.  She says that her users are not in front of their computers all of the time but that she thinks that the usability of the app would be greatly improved if users had the ability to do more than just observe Gainsight through the mobile app.

Thanks!
-Tom

    19 replies

    dan_ahrens
    Expert ⭐️⭐️⭐️
    September 9, 2016
    Great suggestion.

    My only regret is that I have but one vote to give on behalf of this suggestion.
    VP of Customer Success at Forcepoint
    elizabeth
    Contributor ⭐️⭐️⭐️
    September 9, 2016
    +1 this is a great idea!
    einat_pick
    Contributor ⭐️⭐️⭐️⭐️⭐️
    September 11, 2016
    This feature can surely increase user adoption.
    tzundelgainsightcom
    Helper ⭐️⭐️
    September 20, 2016
    +1 - Recently requested by Silkroad, as well
    tom_gerth
    tom_gerthAuthor
    Gainsight Employee ⭐️⭐️
    May 4, 2017
    Gotta toot my own horn on this, I've got another customer asking me about this!  Any thoughts on whether or not we'll be able to implement something like this?
    Enterprise Support Manager, Gainsight
    reneehouse
    Contributor ⭐️⭐️⭐️⭐️⭐️
    May 4, 2017
    +1 for this idea!!
    Renee House
    Helper ⭐️
    August 19, 2020

    Any updates here?

    Anastassia Goidina
    simves
    Contributor ⭐️⭐️
    September 4, 2020

    Adding CTA’s in the Mobile App would be really  useful - assuming you will then be able to action the CTA in  the Mobile app?

    At the moment you can ask Sally for ‘My CTA’s’ but  you just get a summary and no detail on the CTA or the ability to action the CTA

    sriram pasupathi
    Helper ⭐️⭐️
    September 28, 2020

    We are looking at this as a part of our medium term roadmap. @simves What details other than summary would you ideally like to see when quickly viewing a CTA in mobile?

    simves
    Contributor ⭐️⭐️
    September 28, 2020

    Hi @sriram pasupathi Thanks for the update, I guess I would like to have full visibility on my CTA’s on the mobile app in the same way I can see ‘Tasks’ associated with Timeline entries and you can mark them as completed etc - This would allow you to manage/add/edit/close and action CTA’s from the Mobile app if that makes sense. Currently the summary is not actionable information - Please keep me posted on any developments here - Thanks