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Contributor ⭐️⭐️⭐️
January 22, 2021
Parked

Create new contacts in SFDC

Related products:CC Analytics & ReportingCC Integrations

We would like to see the Salesforce Integration be able to create net new contacts in SFDC along with the Community Member object and associated activity as opposed to just looking for contacts that already exist in SFDC. As we look at what reporting we’ll want to pull in SFDC down the road, the lack of this is creating a lot of work for our teams to come up with a custom solution, which we must then support.

10 replies

daniel.boon
Helper ⭐️⭐️⭐️
January 27, 2021

Thanks for sharing this idea @becky.scott!

Totally clear to me - if we were to introduce this option, probably something we’d make optional.

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inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
January 27, 2021
Updated idea status New → Open
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inSided product alumnus
adam.ballhaussen
Helper ⭐️
July 15, 2021

I love this idea @becky.scott. We have the same need. We’re currently automatically creating new users who register to the community as Leads in SFDC, then sending a task to the owner to convert to a Contact, but I think that soon we’re going to need to consider automatically creating Contacts instead. We then just have to figure out how to associate them to the correct account consistently, which we have often found is easier said than done.

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Adam B.
Maayan K
Contributor ⭐️⭐️⭐️⭐️
May 18, 2022

Definitely looking for this solution as well! 

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In the sweet spot between Tech & Biz I ride
bas
Helper ⭐️⭐️⭐️
May 18, 2022

Hi Maayan,

As Adam said, finding the correct account is usually the tricky part and this is dependent on the organisation and particular setup of each organisation.

This is why we’re always recommending to set up a Zap to do this for you, it will allow you tremendous flexibility. For a basic example, please see this post: 

 

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Maayan K
Contributor ⭐️⭐️⭐️⭐️
May 31, 2022

thanks bas! Yes we are working on a zap setup hopefully in the future can be part of the holistic offering :) 

 

Hi Maayan,

As Adam said, finding the correct account is usually the tricky part and this is dependent on the organisation and particular setup of each organisation.

This is why we’re always recommending to set up a Zap to do this for you, it will allow you tremendous flexibility. For a basic example, please see this post: 

 

 

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In the sweet spot between Tech & Biz I ride
Aleksandra
Gainsight Product Manager
December 4, 2025
Open→Parked
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Aleksandra
Zita_L
Contributor ⭐️⭐️
October 6, 2026

Hi ​@Aleksandra, I’m wondering if there’s any planned upgrades to the Salesforce Integration at the moment related to create new contacts. Our community got recently migrated to Gainsight and we’re still trying to find the way to accommodate the business requirements and finalize the integration. The capability to create new contacts in Salesforce when a new registration happens on the community would help us greatly as currently only existing contacts can be synchronized. It blocks our processes to escalate cases and have a smooth integration that is aligned with our previous experience. 

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Aleksandra
Gainsight Product Manager
October 13, 2026

Thanks for reaching out and for explaining your use case. Congrats on the recent migration to Gainsight!

Currently, the Salesforce integration only synchronizes existing Salesforce contacts, and creating new contacts in Salesforce upon community registration is not something we have on our short- or mid-term roadmap.

I understand this creates a gap for your case escalation processes, and I appreciate you sharing how it affects your workflow

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Aleksandra