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New Idea

Create Notifications for Topics

Related products:Staircase AI
  • July 3, 2025
  • 3 replies
  • 17 views

heather_hansen
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Would love to be able to set up notifications based on Topics. 

A couple of use cases:

  1. We have a new product migration coming up, and we’ve started to notify and migrate customers. We want to be able to keep an eye on the communications for that.  We created a topic, and we’d like to be able to send notifications to a Slack channel for that migration to get the feedback in front of the team responsible for the migration as quickly as possible.
  2. We’re releasing a new product and same concept as above.  We’d like to be able to share feedback on the product large scale without people having to log into Staircase to review.

3 replies

heather_hansen
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  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • July 3, 2025

@bradybluhm FYI


bradybluhm
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  • Gainsight Employee ⭐️⭐️
  • July 25, 2025

I hear you on this one. We have some topics enhancements in the works that I am hoping we will be able to incorporate this as a part of it.  Its a really valuable use case


bradybluhm
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  • Gainsight Employee ⭐️⭐️
  • July 31, 2025

Heads up, I’ve been working with our designers on a way to include this in our upcoming Slack App DM to user capabilities. We have some pretty great Topic enhancements coming in this new quarter that will dramatically increase the quality and organization of topics and I believe that will help set the stage to add a notifications mechanism as topics will be more static and persistent.