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Currently, an administrator can configure up to 10 Google search domains, and a KC bot manager can select any of those search domains.

However, we have dozens of products. It is not scalable for the administrator to add all of those Google search domains - or for a KC bot manager to scroll through such a long list.

Instead, I propose that when editing a KC bot, the person managing a bot can add a custom search domain.

Hi @mmarques - we are working on this by increasing the limit from 10 to 100 for the Google Search domains that can be configured on PX. At the Bot level there will be a limit of max 10 domains that you can select. Would this work?

 

Thanks,

Abhilash

No Status→IN DEVELOPMENT

That will work, at least for our short-term needs.  It seems a poor experience to scroll through a list of 100 domains. Consider if people can also start typing to search for the correct domain.

@mmarques Search will be available in the drop-down so that you dont have to scroll through the entire 100 list.

@mmarques this is deployed as part of February Interim release. Please check out the release notes:

 

https://support.gainsight.com/PX/Release_Notes/Current_Release_Notes_-_2023/PX_Release_Notes_February_2023_Interim_Release_Version_3.13.0#Increased_Google_Search_Domain_Limit

 

Thanks

IN DEVELOPMENT→Implemented
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