Create separate Google Search Knowledge Base URL in each Bot

Related products:PX In-App Hub (formerly KC Bot)

Forum|Forum|3 years ago
October 26, 2022
6 replies
77 views

Currently, an administrator can configure up to 10 Google search domains, and a KC bot manager can select any of those search domains.

However, we have dozens of products. It is not scalable for the administrator to add all of those Google search domains - or for a KC bot manager to scroll through such a long list.

Instead, I propose that when editing a KC bot, the person managing a bot can add a custom search domain.

aharkut

Gainsight Employee ⭐️

Hi @mmarques - we are working on this by increasing the limit from 10 to 100 for the Google Search domains that can be configured on PX. At the Bot level there will be a limit of max 10 domains that you can select. Would this work?

Thanks,

Abhilash

aharkut

Gainsight Employee ⭐️

No Status→IN DEVELOPMENT

mmarquesAuthor

Helper ⭐️⭐️

That will work, at least for our short-term needs. It seems a poor experience to scroll through a list of 100 domains. Consider if people can also start typing to search for the correct domain.

aharkut

Gainsight Employee ⭐️

@mmarques Search will be available in the drop-down so that you dont have to scroll through the entire 100 list.