Skip to main content
JayS
JayS
Helper ⭐️
November 23, 2022
Open

Create Sub-Categories in Knowledge Bot

Related products:PX In-App Hub (formerly KC Bot)
  • November 23, 2022
  • 3 replies
  • 56 views

We would like to be able to create sub-categories in our knowledge center so the first view isn’t as overwhelming for the user. Some of our current categories could be grouped into a broader category so the user could more easily click-through to find what they need.

 

For example:

Additional Training Content

  • Release Notes
  • Video Tutorials
  • Documentation

 

    3 replies

    aharkut
    Gainsight Employee ⭐️
    aharkut
    Gainsight Employee ⭐️
    November 30, 2022

    Hi @JayS ,

     

    Thanks for sharing the use-case. We have added this to our roadmap.

     

    -Abhilash

      aharkut
      Gainsight Employee ⭐️
      aharkut
      Gainsight Employee ⭐️
      November 30, 2022
      No Status→Acknowledged
        NadiaNaziri
        Contributor ⭐️⭐️
        June 4, 2025

        Hello

        This feature would significantly improve the user experience by making navigation more intuitive. The idea has been acknowledged for quite some time — could you please share if and when this is planned on the roadmap? Thanks!

        Terms & ConditionsAccessibility statement