Similar to, but different from, this:
Please allow admins to add the Summary section more than once on the same C360 layout (e.g., “Adoption Summary,” “Support Summary,” “Renewal Summary”), similar to sections like Reports that can be added multiple times.
Problem
As we add more data and teams request more 360 insights, we want to keep information organized into logical groups. Today, Summary is the best “at-a-glance” area, but we can only have it once. This leads to either:
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A single Summary that becomes overcrowded, or
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Creating additional tabs/sections primarily for layout organization rather than user experience.
Impact
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Cluttered UI: one Summary gets packed, hard to scan
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More tabs than necessary: CSMs click around to find related insights
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Higher admin overhead: more layout maintenance as requirements grow
Proposed Enhancement
Allow admins to add multiple Summary sections to a C360 layout, with:
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Independent titles per Summary (e.g., “Adoption,” “Support,” “Renewal”)
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The same widget types supported today in Summary
Example Use Case
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Summary #1: Adoption at-a-glance (usage KPIs, feature adoption, last activity)
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Summary #2: Support at-a-glance (open cases, escalations, SLA risk)
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Summary #3: Renewal at-a-glance (days to renewal, renewal stage, risks)
Why this matters
This would reduce “tab sprawl,” keep the C360 experience intuitive, and scale better as our data model grows.
