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darkknight
darkknight
Expert ⭐️
December 5, 2025
New Idea

CS: Make the native Slack connector available to Rules Engine

Related products:CS Connectors
  • December 5, 2025
  • 5 replies
  • 87 views


A while back Gainsight released a native Slack connector but only made it available for use in Advanced Programs. 

This means that if I want to send a Slack message from Gainsight I either have to use AP (which is extreme overkill when the use case isn’t tied to an email or survey) or I have to create/maintain a custom Slack application, Custom Connector, and JSON coding in External Actions for this purpose, which requires a whole separate set of skills.

Why isn’t the native connector available to Rules Engine?  There are innumerable use cases where this would be valuable.

    5 replies

    dcassidy
    dcassidy
    Helper ⭐️⭐️
    April 2, 2026

    This would certainly be a benefit to Admin QoL. Please consider this.

      jenlpro
      jenlpro
      Helper ⭐️
      April 2, 2026

      At my last company, we had a nearly unmanageable amount of external actions & zaps in Zapier to trigger all sorts of Slack notifications. Troubleshooting had 3 points of failure, always. It would be a terrific time saver for at the very least the notifications to a single channel in a single format to be able to be sent directly from Rules, and to have some kind of log within rules to see if the action executed properly or what the point of failure was! 

        heather_hansen
        heather_hansen
        VIP ⭐️⭐️⭐️⭐️⭐️
        April 2, 2026

        Agree. I just started exploring using the Slack connector, and didn’t realize I wouldn’t be able to use it in Rules Engine as well. Seems like a win to be able to use it everywhere 

          darkknight
          darkknightAuthor
          Expert ⭐️
          April 6, 2026

          From Gainsight PM:

          I want to be upfront here: making the native Slack connector available directly within Rules Engine (as a native action type) is not currently on the near-term roadmap.
           

          Jeff Kirkpatrick
            dayn.johnson
            dayn.johnson
            VIP ⭐️⭐️⭐️⭐️⭐️
            June 8, 2026

            Adding my voice here. From a comment I made on a similar thread “we need notifications where we work.” And while we’re at it, can this be developed in parity with Microsoft Teams? Hard as it may be to believe, not everyone uses Slack.

            Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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