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kstim
Helper ⭐️⭐️
August 11, 2022
New Idea

CSAT Scores in Report Builder

  • August 11, 2022
  • 2 replies
  • 45 views

Is there a way in the Report Builder (or elsewhere) to make a CSAT score not appear as 0 if a client doesn’t have one? The 0 can be misleading as it could lead us to believe that the client has a CSAT score of 0 when in reality they simply don’t have one. Thanks!

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2 replies

Azad
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 11, 2022
No Status→Acknowledged
PM- GS Home and Analytics
benwanlessmenlo
Contributor ⭐️⭐️⭐️⭐️⭐️
August 11, 2022

Perhaps it should show as NA if there are no records.

Best,

Ben Wanless