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john_apple
Expert ⭐️
June 7, 2024
New Idea

CSAT survey in PX and sync to CS

Related products:CS Surveys & NPS Management
  • June 7, 2024
  • 1 reply
  • 63 views

PX has an OOTB survey for NPS that syncs directly to the NPS survey response object in CS once PX/CS are integrated.

However, there is no OOTB survey for CSAT in PX - just a rating or multi-question survey that could be repurposed for CSAT. The survey still syncs to CS but doesn’t sync directly into the CSAT Survey Response object as well, requiring a rule to load this data fully for reporting in CS.

I’d like a way to either have a CSAT survey type in PX or a way to flag an imported survey question in CS as CSAT and have data loaded directly into the CSAT Survey Response object table.

1 reply

Contributor ⭐️⭐️⭐️
August 1, 2024

I agree, having an option to choose CSAT survey type in PX that syncs directly into the CSAT Survey Response object in CS is what we were looking for and pretty disappointed to find that functionality doesn’t exist.