New Idea
CSM override capability in AI Cheatsheet
- Requested a CSM override capability — e.g., when an account shows high risk but has already renewed for 3 years, CSMs need a way to flag disagreement with the AI assessment
- CSM disagreements with AI should be clearly visible (e.g., thumbs down with accompanying comments) so it's obvious when a human has modified/rejected an AI assessment
- Suggested enhanced user interaction tracking — turning CSM notes, downvotes, and comments into timeline-style entries with @mentions to enable accountability