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Contributor ⭐️
April 22, 2025
New Idea

CTA Kanban view

Related products:CS Cockpit & Playbooks
  • April 22, 2025
  • 1 reply
  • 79 views

Today the CTAs and Cockpit work great as a task-based to-do system. Unfortunately this does not have flexibility today to have different views. Different views, such as Kanban, allow people to visualize their workflows differently and adapt to their personal ways of working and organization.

Adding these view/feature would grow some feature parity with competing tools as well as reduce ecosphere fragmentation for users that require this feature.

1 reply

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
April 22, 2025

Looks like there are some related posts (with a couple by Gainsters such as the legendary ​@bradybluhm)! I’d be curious if there was any update, given the first idea is over 8 years old…

If we want to keep CSMs in Gainsight, it seems only logical to offer more customization around task management.
 

 

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member