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joseph_siudzinski
Helper ⭐️
May 5, 2025
New Idea

CTA Status Removal from Types - Issue

Related products:CS Cockpit & Playbooks
  • May 5, 2025
  • 0 replies
  • 19 views

We have a use case where we want to remove certain Closed Statuses from certain CTA types but cannot. The issue is that a status that is the default close status on a DIFFERENT type blocks you from removing that status on other types. 

 

Specific Use Case

  • Status = ‘Completed’ is the default close status for all CTA types
  • I create a new CTA Type called Ads
  • The default Closed Status for this type is ‘Closed Not Applicable’
  • I am unable to remove ‘Completed’ as a status on this new CTA type because it is the default closed status on all other types, not this one. 

Im being told by support that this is intentional, but I don’t really understand any real world use case for this.