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Gainsight Employee ⭐️
September 30, 2026
New Idea

Custom Color Configuration for Inline Surveys

Related products:CS Surveys & NPS Management
  • September 30, 2026
  • 0 replies
  • 2 views

Posting this on behalf of a customer who reached out to support with this request.

Today, inline survey response options only support selecting from the predefined Display Themes. There is no way to customize the colors themselves, and the color assigned to each response option is fixed within a given theme, it can't be reordered or remapped.

The customer's use case: they want their CSAT inline survey to follow the same color convention as their NPS survey (negative responses in red, positive responses in green, laid out left to right), so the two survey experiences feel consistent. With the current theme options, there's no way to align them.

It would be nice to add the ability to customize response option colors for inline surveys, ideally with control over which color maps to which response value, so the color scheme can be made consistent across survey types or with a company's own branding.