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Gainsight Employee ⭐️
September 7, 2021
New Idea

Custom connector Snow flake authentication issue.

  • September 7, 2021
  • 4 replies
  • 148 views

Customer had created a Snowflake connection as Custom Connector to push the data from the Gainsight to the Snowflake DB.While authentication its getting failed.

Since Snowflake has a unique variation.They are expecting the client id and client secret to be sent in headers(Basic Authentication) instead of in the request body like most other OAuth clients. As of now we are not supporting sending client credentials in headers.

4 replies

Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
September 8, 2021

Hello @tejkumar, thank you for your post. We will have our Product Manger look into this and get back to you.

Neha Gupta
Contributor ⭐️⭐️⭐️⭐️⭐️
September 9, 2021

Hi @tejkumar,

Thanks for writing in. Can you please share tenant details for us to look into the issue?

Regards,
Neha 

tejkumarAuthor
Gainsight Employee ⭐️
September 9, 2021

@Neha Gupta 

I have shared the required details personally over the slack.

Neha Gupta
Contributor ⭐️⭐️⭐️⭐️⭐️
October 12, 2021

@tejkumar,

We checked it. It seems to be related to Connectors. Can you please check?

Thanks and regards,
Neha