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jenniferpa
Helper ⭐️
May 22, 2023
New Idea

Custom Embedded Links in Rich Text Fields Not Clickable on C360 Person View

Related products:CS C360 & R360 & P360
  • May 22, 2023
  • 2 replies
  • 82 views

We have created several custom Rich Text fields to store an Embedded Link to different Salesforce records for easy access. This functionality works on CTAs, Tasks, and Success Plans but does not work on the new 360 People object.  

I created a Support case for this issue and was told that this is a known limitation in the new 360 due to on-click edit functionality.

Our use case for the on-click functionality on the People view is to mirror the ability to click a link from Gainsight to access the SFDC Contact record that was lost when we upgraded to Gainsight NXT.  

2 replies

Contributor ⭐️⭐️⭐️
August 28, 2025

This is more like a bug that needs to be fixed rather than an idea. Hope Gainsight fixes this soon.

andrew_cummins
Helper ⭐️
August 28, 2025

Agreed this needs to be fixed and not Working As Designed. Please fix as bug.