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AlexaRubin
Contributor ⭐️⭐️
September 27, 2024
New Idea

Custom Timeline Entry Type Fields: Show in Gmail Extension

Related products:CS Timeline & Activity Tracking

With the new Gmail extension allowing us to toggle between Timeline Entry types, can it also have the custom fields brought in as well? 

 

For example, we need to create separate timeline entry types for Cloud Optimization communications that are for specific meeting requests. Since the checkbox can’t show up in the Gmail extension, we need to have a separate timeline type “Cloud Optimization meeting request” as having the team manually go in and edit it in Gainsight isn’t the most efficient. 

3 replies

andreammelde
Helper ⭐️⭐️
June 9, 2025

This is also brought up in 

Apparently, is not on the roadmap per last comment

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Andrea Carroll
AlexaRubin
Contributor ⭐️⭐️
June 9, 2025

Bummer, thanks ​@andreammelde 

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Contributor ⭐️
October 23, 2026

This issue is not limited to the Gmail plugin.
It also exists in the Gainsight Assist for Outlook version. Therefore, if a fix is implemented, it should be applied to both solutions to ensure consistent behaviour across all supported environments.

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