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Eva
Helper ⭐️
April 22, 2024
Open

Customer Communities: Enable the export and import of phrases

Related products:CC Community
  • April 22, 2024
  • 2 replies
  • 94 views

Hello!

It’s not yet possible to export or import phrases in CC (see here for background), so I’m submitting this idea: Enable the export and import of phrases.

 

There are several benefits of exporting and importing phrases = UI text:

  • Efficient management: easy way to manage phrases → save time and effort in handling especially large volumes of text.
  • Enhanced collaboration: translation/review/QA/editing of phrases by various experts outside the community (for example language professionals and marketing teams) → easier collaboration.
  • Professional translation: use professional translation tools/translation memory tools and industry-standard formats → accuracy and consistency in localized versions.
  • Consistent language: maintain consistency in language and terminology across a community → cohesive user experience for all users.
  • Centralized repository: store all phrases in one file for easy access, without manual searching and editing of individual phrases → increased efficiency.
  • Quick updates: make quick changes to specific concepts/technical terms/names through search and replace functionality → workflow efficiency.

Thanks!

2 replies

Cristina
Helper ⭐️⭐️⭐️
May 17, 2024
New Idea→Open
sarahmasterton-brown
Helper ⭐️
January 27, 2026

Thanks for raising this ​@Eva  I’m really surprised to see only 5 votes on this idea. We’re currently going through the exercise of translating our community, and just getting the comprehensive list of all phrases is a painfully time consuming and manual process. Surely you can build a query to export this Gainsight - the manhours that you would save our customers would be significant! ​@Sudhanshu FYI

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