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Contributor ā­ļøā­ļø
October 3, 2025
New Idea

Customer-facing "Enlarge" option for images in Slider Engagement Dialogs

Related products:PX Engagements
  • October 3, 2025
  • 0 replies
  • 17 views

We publish a monthly Product Updates Slider Engagement to our customers, and we had a customer request the ability to enlarge the screenshot images in each slide, as they can be quite small images trying to show a sizeable section of an in-app screen. I've attached an example. We advised the customer to right click to open the image in a new tab, and we're aware that we can add a hyperlink to these images to show the screenshot in a separate window if desired.

However, I think it would be nice if a customer viewing our Engagements had the option to hover and/or click and choose to show a larger version of the image, without leaving the Engagement and our app, perhaps in a pop-in modal on top of the engagement. This could be a setting to toggle on or off in the Engagements Editor, or just a standard feature of images in Engagements.

This would be a nice value-add for our Product Updates Slider Engagements, where the images tend to be screenshots, and can be hard to see in the small Engagement dialog. (Note: we wouldn't want to make our Engagements dialogs much bigger, to accommodate larger images, as users on smaller screens would have a much worse experience. Screen-size-responsive dialog sizing would be a great feature add, too!)

I did also reach out to Gainsight Support about this, and they suggested I post it here. They also let me know that we would already be able to do this with a Guide-type Engagement, by addingĀ onclickĀ JavaScript directly in theĀ engagement HTML. Unfortunately we prefer Sliders over Guides for this type of update, as the Guide’s true ā€œbuttonsā€ make it feel more like ā€œworkā€ for our users to get through, where a slider is more lightweight-looking and easier/more intuitive to click through using the arrows. I should note that if we had this same HTML editability for Sliders, that would also work for what we need to accomplish, but a toggle or setting might be more user-friendly.